Refund Policy
Refund Policy
At OSQUI by Jaskwellness Pvt Ltd, we strive to ensure your complete satisfaction with our products and services. However, if you are not entirely satisfied with your purchase, we offer a refund policy designed to provide you with convenience and flexibility.
Refund Method: Please note that we do not offer refunds in the form of hard cash. Instead, any refund due will be credited directly to your OSQUI Wallet. The OSQUI Wallet is a convenient and secure way to store your refunds, allowing you to use the credited amount for future purchases on our platform.
Conditions for Refund:
- Eligibility: Refunds are only applicable under specific conditions, including:
- Product defects or damages upon delivery.
- Non-delivery of the ordered product(s) within the stipulated timeframe.
- Cancellation of orders within the permitted time frame and as per our cancellation policy.
- Request Submission: To initiate a refund request, you must contact our customer support team within [number of days] days of receiving the product(s) or cancellation of the order. You can reach out to us via email at [support email], providing relevant details such as order number, product details, and reason for refund.
- Verification: Upon receiving your refund request, our team will review the provided information and assess the eligibility for a refund based on our refund policy.
- Refund Processing: If your refund request is approved, the refunded amount will be credited directly to your OSQUI Wallet within [number of days] days of approval. You will receive a confirmation email once the refund has been processed.
Note: Refunds processed through the OSQUI Wallet are non-transferable and cannot be converted into hard cash. However, you can utilize the credited amount for future purchases on our platform without any restrictions.
Contact Us: If you have any questions or concerns regarding our refund policy, feel free to reach out to our customer support team at [support email]. We are here to assist you and ensure a seamless shopping experience with OSQUI.
Thank you for choosing OSQUI by Jaskwellness Pvt Ltd. Your satisfaction is our priority.
